Rofaz (“Rofaz”, “we”, “us”, or “our”) operates the Rofaz mobile
application (the “App”), a ride-hailing service that connects riders with drivers. This Privacy Policy
explains what information we collect, how we use and share it, and the choices you have.
Information We Collect
Account information you provide: name, email address, phone number, profile photo, and — for drivers — vehicle details and license/document information.
Location information: with your permission, we collect precise device location to show nearby drivers, set pickup and drop-off, provide navigation and live trip tracking, and match riders with drivers. For drivers, location is collected while you are online and during active trips so we can offer and complete rides.
Trip information: pickup and drop-off addresses, routes, times, distances, fares, ratings, and in-trip chat messages between rider and driver.
Payment information: payments are processed by our payment processor, Stripe. We do not store full card numbers on our servers; Stripe handles card data. We receive limited details such as the last four digits, card brand, and transaction status.
Device & usage information: device identifiers, app version, and diagnostic/log data used to operate, secure, and improve the App.
How We Use Information
Provide the service: match riders and drivers, calculate fares, process payments, enable navigation, in-trip chat, and trip history.
Safety and support: verify accounts, prevent fraud and abuse, respond to support requests, and resolve disputes.
Improve the App: diagnostics, reliability, and analytics.
Communications: send trip status and account notifications.
Legal: comply with applicable law and enforce our terms.
How We Share Information
Between rider and driver: to complete a trip we share limited information (such as name, photo, rating, pickup/drop-off, and — after a ride is accepted — vehicle and plate) with the matched party.
Service providers who process data on our behalf, including Stripe (payments), Google Maps (mapping and navigation), and our hosting/infrastructure providers.
Legal and safety: when required by law, or to protect the rights, property, or safety of our users and the public.
We do not sell your personal information.
Location Data
The App uses location to provide core ride-hailing functionality, including in the background for drivers while
online and during active trips. You can control location permission at any time in your device settings; disabling it
will limit core features such as requesting or providing rides.
Data Retention
We retain your information for as long as your account is active and as needed to provide the service, comply with
legal obligations, resolve disputes, and enforce our agreements.
Account & Data Deletion
You may request deletion of your account and associated personal data at any time by contacting us at the email
address below. We will delete or anonymize your data except where we are required to retain it by law.
Security
We protect data in transit using HTTPS/TLS and apply reasonable administrative and technical safeguards. No method
of transmission or storage is 100% secure.
Your Choices and Rights
Access, update, or delete your account information in the App or by contacting us.
Manage location and notification permissions in your device settings.
Depending on where you live, you may have rights under laws such as the GDPR or CCPA, including access, correction, deletion, and portability.
Children
The App is not directed to children under 18, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new
“Last updated” date.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email:rhelmi94@gmail.com